Frequently Asked Questions

We accept bank transfers (BPI and BDO). You cannot cancel your order if the item has been shipped.

We only ship within Metro Manila for orders made through this website. Nationwide shipping is available for our products on Lazada and Edamama.

Can I return my order?

Yes. You may request a return within 7 days of receiving your order, subject to our return guidelines.

Items must be returned in their original condition with the original packaging, accessories, manuals, and other inclusions. The original invoice must also be returned with the product.

How do I request a return?

Email us at rydr.philippines@gmail.com within 7 days of receiving your order.

Please include:

• Your full name
• Order number
• Product purchased
• Reason for return
• Photos of the product and packaging
• Unboxing video
• Photo or copy of your invoice
• Other supporting documents related to your concern

Our team will review your request and provide you with return instructions. Please do not ship the product back until you have received instructions from our team.

Do I need an unboxing video?

Yes. We strongly require customers to record a clear and continuous unboxing video when receiving their order.

Your video should show:

1. The condition of the package upon receipt
2. The full unboxing process, including the outer and inner packaging
3. The product and all included parts and accessories
4. Any visible defects, damage, missing items, or other issues

For claims involving damaged, defective, missing, or incorrect products, returns may not be accepted without sufficient proof, including an unboxing video.

What if I receive a defective, damaged, or incorrect product?

Please contact us at rydr.philippines@gmail.com within 7 days of receiving your order and provide your unboxing video, photos, invoice, and details of the issue.

Once your return request has been reviewed and approved, we will provide instructions on how to return the product.

If the product is confirmed to be defective, damaged upon receipt, or incorrectly fulfilled, Rydr Philippines will cover the return shipping fee.

Can I return an item if I change my mind?

Change-of-mind returns may be accepted subject to review, provided that the product is unused, undamaged, and in resellable condition, with its complete original packaging, accessories, manuals, tags, and other inclusions.

For change-of-mind returns, the customer will shoulder the return shipping fee. The original shipping or delivery fee is non-refundable.

Who pays for return shipping?

It depends on the reason for the return:

Change of mind: Return shipping is shouldered by the customer.

Defective, damaged, or incorrect product: Return shipping is covered by Rydr Philippines, once the issue has been reviewed and confirmed.

How long will my refund take?

Once the returned product and original invoice have been successfully received and verified by Rydr Philippines, approved refunds will be processed within 3–5 business days.

The time it takes for the refund to appear in your account may vary depending on your bank, payment provider, or original payment method.

What items may not qualify for a return?

A return may not be accepted if:

• The return request is made more than 7 days after delivery
• The product has been used, altered, damaged, or improperly handled
• Parts, accessories, packaging, or other original inclusions are missing
• The original invoice is not returned with the product
• The damage resulted from misuse, improper assembly, accidents, or normal wear and tear
• There is insufficient documentation to verify a claim involving a damaged, defective, missing, or incorrect product

All returns are subject to inspection, verification, and applicable Philippine consumer protection laws.

Where can I contact Rydr Philippines about my return?

For returns, refunds, or other order concerns, contact:

Rydr Philippines Customer Support
Email: rydr.philippines@gmail.com
Phone: 0908-812-6865
Business Hours: Monday to Friday, 7:00 AM – 4:00 PM (Philippine Time)

At this time, Rydr Philippines products do not come with a warranty.

Rydr Philippines carries Ashbee, AZ-B, Family, and QPlay Kids products.